Here is my use case:
As a user I would like to see how the case has progressed along with activities that happened on it. This includes events like
– Case has been assigned to a group/user
– Case attributes have changed
– Task has been created
– Emails have been sent etc.
While the activity list captures all the related entities, it doesn’t capture the events that happened on the case. Anyway I can add these?
Should I define Case as an activity entity? If so, how can I enable self activity?
Thanks for the help
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