ssossossosso

Forums

Covering OroCRM topics, including community updates and company announcements.  Subscribe

This topic contains 5 replies, has 2 voices, and was last updated by msulima msulima 7 months, 1 week ago.

  • Creator
    Topic
  • #33382

    kusum.gupta
    Participant

    I have an installation of OROCRM working on an Amazon Lightsail VPS. Everything works except the background tasks like imports, email sync, etc.

    I have installed supervisor with the following scripts

    I was being forced to use Supervisor with sudo and I have solved that with the chown in supervisord.conf

    Now I see that the commands are also working

    My Websocket configuation in parameters.yml is as follows:

    But on the oroinstallation.com/contact page I see the following error on the top:
    Synchronizer can’t connect to server. Please contact your Administrator.

    and the console shows:
    oro.min.js?version=d64922dd:1482 WebSocket connection to ‘ws://127.0.0.1:8080/’ failed: Error in connection establishment: net::ERR_CONNECTION_REFUSED

    When I try to validate a contacts import csv I get the message that I will receive an email on complete. I dont.
    When I try to import a contacts import csv I get the message that I will receive an email on complete. I dont.

    In the System > Jobs I see the following:

    When I do an import it shows up in the Jobs as RUNNING and stuck at 33% unless I click interupt and then it becomes CANCELLED at 100%

    I’ve tried being very detailed about the problem, please let me know if there’s any other information you need to help me debug this.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Author
    Replies
  • #33385
    msulima
    msulima
    Oro Core

    Hi, kusum.gupta.
    Please, keep follow next rules when you configure websockets.

    And about importing. You should see a link to error.log in received email with line numbers and description of errors in your file, that you tried to import.

    #33387

    kusum.gupta
    Participant

    Hi msulima,

    Thanks for your reply.

    I have made the exact changes you have recommended. The new error I now get is:
    WebSocket connection to ‘ws://oroinstallation.com:8080/’ failed: Error in connection establishment: net::ERR_CONNECTION_TIMED_OUT

    Also, The problem with importing is that there is no received email altogether. Is there another place where I can see the error log.

    Kusum

    #33426
    msulima
    msulima
    Oro Core

    Please, show me your settings. Probably your browser can’t connect to host oroinstallation.com and port 8080.

    About importing, try to find folder with name ‘import_export’ in ‘app’ folder of your application. And check json files.

    #33431

    kusum.gupta
    Participant

    Hi masulima,

    Can you please tell me, which settings you want to see?

    About importing, there is no folder with name ‘import-export’ in app. Would you please tell me why this folder is missing from my package.

    #33442
    msulima
    msulima
    Oro Core

    Hi, I need to see your configuration of parameters that I posted before. And of course I need version of application that you use.

Viewing 5 replies - 1 through 5 (of 5 total)

You must be logged in to reply to this topic.