As a wholesale business, an intimate knowledge of each customer relationship is required for your business. Customers, especially returning customers, expect a rich and seamless experience when doing business with your company.
Our CRM for Wholesalers & Distributors allow you to manage all marketing campaigns and sales efforts alongside customer information - like contact details, past purchase history, and organizational hierarchy - all in a single view. This allows you to treat each customer like their your VIP customer.
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SPG’s biggest challenge was to find a CRM solution that offered the flexibility to identify and quantify unique opportunities across each of their different retail channels with the overall goal of increasing sales and growing the business.
“OroCRM is a highly scalable, robust, and customizable CRM that can be easily implemented without extensive customization.”
Associate any customer information collected with the corresponding account on your eCommerce platform. Even if this data comes from multiple channels, including social media, we will automatically sync and update your customer profiles.
Integrate with eCommerce platforms to identify which customers leave your website with abandoned shopping carts and segment them for future marketing campaigns to capture your lost sales.
Track activities across online and offline sales channels and see every interaction, including products viewed, tickets logged, email sent, and more.
Customizable workflows to help you efficiently manage sales processes, customer relationships, marketing activities, and whatever else without complicated workarounds.