I wonder what is the best workflow to create a Magento order from an incoming phone call.
If a customer calls, the our call center creates a contact with as many informations as possible. At this point, e.g. the email address is unknown.
Ich the same customer calls the next day, there should be a way to convert the contact (without mandatory fields) into a Magento customer.
What I can do, is select a contact on the “Create Entity” form of the Magento customer. But when I do this, I have to enter all the customer’s information again. Even though nearly everything exists in the contact entity.
I hope someone could help me.
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