We were in the process of integrating this solution and ran into this issue, which caused us to go with another system. I find it difficult to believe that such a robust system would lack basic functionality as keeping track of last contacted date. This is important functionality, because we could risk customer relations by emailing them too much.
Here’s what we wanted to do:
1) segment customers (create a marketing list) based on criteria:
– products ordered
– last ordered date
– last contacted date (so we don’t annoy them and get classified as spam)
2) send an email campaign to that list
3) update their last contacted date for future reference in campaigns
We cannot figure out the last contacted date issue – I believe I read this as part of your functionality – but it’s pretty basic – which is why I think we are missing something.
The last contacted date should be assigned at the account or email level – irrespective of any marketing list.
Any input would be appreciated. We are not afraid to do things programmatically but would like to do it in the system if possible.
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