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This topic contains 1 reply, has 2 voices, and was last updated by  Brandon Briggs 9 years, 10 months ago.

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  • June 3, 2014 at 10:55 pm #24312

    acraman
    Participant

    While its important to Integrate Sales and marketing but a Full fledged CRM is completed with Service Management. Can OROCRM be used for handling Customer Service on Email? Can it handle inbound Emails and replies to the same? Did not see a feature that could handle that.

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  • June 4, 2014 at 10:11 am #24313

    Brandon Briggs
    Participant

    Thanks for the question. OroCRM does currently support both IMAP and MS Exchange integrations for email management. This includes support for both sending and receiving emails from within OroCRM and all these emails give a single view of communication with that contact in OroCRM.

    You can set up the exchange integration in the Enterprise or SaaS versions of OroCRM in Settings. You can setup IMAP connections on a per user level in our User Management area. Once connected to an email account you should see these emails.

    We have a lot planned in our roadmap on this so keep watching in future releases for additional functionality.

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