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This topic contains 1 reply, has 2 voices, and was last updated by  19prince 3 years, 5 months ago.

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  • #1496

    jackson300033
    Participant

    Hi every one,Can any one tell me the role of customer relationship management.

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  • #1498

    19prince
    Participant

    This is a big question. Here’s how wikipedia defines it:

    Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

    In different contexts, it means different things… For example, a B2B company that sells enterprise software may have a long lead time to sales – with many pre-sales touch points. Whereas, an ecommerce outfit may sell something within 5 minutes after an initial interaction.

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