Cases in Oro are like “Incidents” or “Tickets” correct? So why are they related solely to an account? I mean a ticket is created for a very specific purpose, isn´t it. E.g. a web customer who calls you and complains, that he ordered but the confirmation mail shows the wrong item. So one would want to connect the ticket directly to that incident (=shopping cart x of customer y). And the ongoing conversation with this person should also be related to that ticket/case (calls, tasks, mails, assignement to another person…).
This would be the same for B2B Customers and even tasks without relations.
It occurs to me that oro is flexible enough to handle this. But how to set this up?
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