Problem installing packages (Zendesk Integration)

I tried to install packages from the package manager and from the command line and it takes forever. I also changed te memory limit and max exec time to 4 GB ram and infinite time. The process just loop forever in both cases.

After that, I tried to install the package using composer. So I added zendesk to the composer and updated. The package is installed in system information.

I cannot select the zendesk in integration.

After, i installed the demo data just to see if I was missing some databases entries because of the method used to install the package.

Here are the screenshot of what it looks like now.

http://www.myrsolution.com/images/crm/integration1.png
http://www.myrsolution.com/images/crm/integration2.png
http://www.myrsolution.com/images/crm/integration3.png

As you can see, there is no integration available when I want to create a new one. When I installed the demo data, the magento integration is created, but I cannot select it in the options when creating a new one.

I tried using OroCRM 1.3 and oro 1.4.

My questions:

1. Why the package manager or package installer in CLI is looping forever?

2. What would be the step to install a package using the composer.

3. Is there something i’m missing to integrate Zendesk with OroCRM?

Topic

[Alexandr SmagaParticipant]

Hello @yannb40 !

We are aware of issue that composer update goes forever. Fortunately composer partially fix its troubles with execution time and memory consumption !
So first of all I would like to ask you to update composer to the latest version using composer self-update. We have very good performance improvement after these fixes(update took > 200s and now around 20s).

Package installation is a complex process, so just to install it from composer is not enough. I think that it’s required to run app/console oro:platform:update --force --timout=600 in order to prepare DB tables and other stuff.

[Author]

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