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This topic contains 1 reply, has 2 voices, and was last updated by Artem Liubeznyi Artem Liubeznyi 1 year, 3 months ago.

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    Topic
  • #18333

    Rogyar
    Participant

    Hello Guys.
    Maybe someone met the same situation with Abandoned Carts + Mailchimp synchronization process. For example, we have Abandoned Carts marketing list that is being changed from day to day (it has date based condition). One day we have 10 records in the OroCRM marketing list. These 10 records are successfully synchronized with Mailchimp and Mailchimp list has 10 records in total. On the next day we have only 3 records in the same OroCRM marketing list. After the synchronization process we will have 13 records on Mailchimp side and that’s really weird since we need to have only 3 records there. For some reason the missing records on the OroCRM side are not being removed from Mailchimp list. We need to have the exact copy of OroCRM marketing list in Mailchimp.
    Thank you.

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  • #18410
    Artem Liubeznyi
    Artem Liubeznyi
    Oro Core

    Hi Yaroslav,

    This is expected behavior. Our integration does not delete records on MailChimp side so you can have the campaign statistics for them. However, the automated campaign only starts for the newly added records; no duplication should occur.

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