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This topic contains 2 replies, has 2 voices, and was last updated by  brunpatoch 1 year, 12 months ago.

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  • #10331

    clembet
    Participant

    I did test with two scenarios.
    In the first scenario, I did the installation and loaded the sample data, in this case I registered a new user account and a contact that has exchanged emails on imap, and the synchronization occurred correctly.

    In the second scenario, I made an installation and not loaded the sample data, also registered the same user account and the same contact used of scenario 1, but the sync did not happen.

    In the second scenario the log of job oro:cron:imap-sync shows that there has been success in connection to the imap server. It get the email,s but not stored in orocrm.

    In the first scenario the log of job log oro:cron:imap-sync shows the same information but with a more detail. that some messages have been persisted, and it does not happen in the second scenario.

    Is there some setting to be made to allow email sync on a clean installation?

    best regards,
    Keite Clembet

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  • #10332

    clembet
    Participant

    The version os OROCRM is 1.7.0.

    it is the log os second scenario:
    Resetting hanged email origins …
    Updated 0 row(s).
    Finding an email origin …
    Found “propostas (imap.xxxxx)” email origin. Id: 2.
    Loading existing folders …
    Loaded 0 folder(s).
    Retrieving folders from an email server …
    Retrieved 6 folder(s).
    Persisting “INBOX” folder …
    The “INBOX” folder was persisted.
    Persisting “Lixo Eletrônico” folder …
    The “Lixo Eletrônico” folder was persisted.
    Persisting “[Gmail]/Com estrela” folder …
    The “[Gmail]/Com estrela” folder was persisted.
    Persisting “[Gmail]/E-mails enviados” folder …
    The “[Gmail]/E-mails enviados” folder was persisted.
    Persisting “[Gmail]/Importante” folder …
    The “[Gmail]/Importante” folder was persisted.
    Persisting “[Gmail]/Sent Mail” folder …
    The “[Gmail]/Sent Mail” folder was persisted.
    Finding an user for email origin “propostas(imap.xxxxx)” …
    The user id: 2.
    Loading emails from “INBOX” folder …
    Query: “”””.
    Found 955 email(s).
    Loading email address(es) “mail-noreply@xxxxx,propostas@xxxxx,eugecom@xxxxx,dicadadi@xxxxx,reybra@xxxxx,artur@xxxxx,clembet@xxxxx,rafael@xxxxx,noreply-6fd1bc1d@plus.xxxxx,mserrano@xxx,jpaulo@xxxxx,marcos.edf@xxxxx,mailer-daemon@xxxxx,mkt.rec@xxxx,portal@xxxxx,especialista@xxxxx,assinatura@xxxxx,vendaspe@xxxx,climanobre@xxxxx,edyenis@xxxxx,karina@xxxxx,sac1.recife@xxxxx,comercial.recife@xxxxx,abrava-ne@xxxxx,comercial1.recife@xxxxx,daniele.santana@xxxxx,comercial.climfrio@xxxxx,orcamentoterclima@xxxxx,norberto.maresca@xxxxx,sergio.menezes@xxxxx,abnoan@xxx,janaina.santana@xxxxx,contato@xx,norberto.maresca@xxxx,norberto.maresca@xxxxx,luciano@xxxx,aluaprep@xxxxx,comercial2.ssa@xxxx,brasmaxpedrolima@xxxxx,danielesantana.ee@xxxxx” …
    Loaded 33 email address(es).
    Loading email address(es) “jurimar.frioar@xxxxx,jacilene@xxxxx,propostas@xxxxx,miguel.alencar@xxxxx,mailer-daemon@xxxxx,comercial2.campinas@xxxxx,edvania.beatriz@xxxxx,no-reply@accounts.xxxxx,carlos_de_s@xxxxx,eduardo@xxxxx,manutencao@xxxxx,supervisao@xxxxx,dayse@xxxxx,vendas@xxxxx,vendas@lxxxxx,marketing@lxxxxx,jardel@xxxxx,operacionalobras@xxxxx,fernando@xxxxx,sannar@xxxxx,eugeniolyra@xxx,frimac.al@xxxxx,celso@xxxx,compras@xxxxxx,etelvino@xxxxx,orcamento@xxxxx,juliocponte@xxxxx,jucelinocruz@xxxxx,contato@xxxxx,sergiopratagirao@xxxxx,flaviomenezesfilho@xxxxx,brasmaxpedroneves@xxxxx,tiago@xxxxx,heleno@xxxxx,vanessam@xxxxxx,chiconeves@xxxxx,jacksongirao@xxxxx,g_ferrer@xxxxx,beth.financeiromsm@xxxxx,jorge.souza@xxxxx,jorge.costarj@xxxxx,dimyson.cabral@xxxxx” …
    Loaded 40 email address(es).
    Loading email address(es) “filialsp@lxxxxx,davi@xxxxx,comercial.for@xxxx,alexandre.santos@xxxxx,edivaldo.martins@xxxxx,tbt@xxxxxx,ivanildo.adn@xxxxx,mailer-daemon@mhaplsrv01.xxxxx,contato1@xxxxx,daniel@xxxxx,alexandre@xxxxx,alexandre.azevedo@xxxxx,gilvandro@xxxxx,moacir@xxxxx,renata.figueiredo@xxxxx,diogo.manoel@xxxxx,jorge@xxxx,comercial5.campinas@xxxxx” …
    Loaded 15 email address(es).
    Loading email address(es) “coleta.campinas@xxxxx,coleta.sp@xxxxx,compras1@xxxxx,marcia.silva@xxxxx,mailer-daemon@xxxxx (mail delivery system),claudia.vendas@xxxxx,carlos.santos@xxxxx,marcelo@xxxxx,notoly@xxxxx,termoclimaengenharia@xxxxx,compras@xxxxx,sandra@xxxxx,joana.neto@xxxxx,alexandra.barcellos@xxxxx,adm@xxxxx,fabio@fxxx,marcelo@xxxxx,marcelo.matta@xxxxx,paulo@xxxxx,andre@xxxxx,manutencao.tam@xxxxx” …
    Loaded 13 email address(es).
    Loading email address(es) “financeiro@lxxxxx,luis.assis@xxxxx,flaviosa@xxxxx,gilson@xxxxx,interplan@xxxxx,gibson.costa@xxxxx,roberto@xxxxx,adriana.leticia@xxxxx,compras@xxxxx,losangela@xxxxx,estudiodeimpressao@xxxxx,antonio.neto@xxxxx,katuaki.junior@xxxxx” …
    Loaded 10 email address(es).
    Processed 500 of 955 emails.
    Loading email address(es) “info@xxxxx,denise@xxxxx,comercial.rec@xxxxx,operacional.sao@xxxxx,coleta.sao@xxxxx,sac.sao@xxxxx,sac.rec@xxxxx,leoncio@xxxxx,edenilson.junior@xxxxx,mailer-daemon@xxxxx (mail delivery system),suprimentos@xxxxx,jzaupa5@xxxxx,stecnica@xxxxx,cleiton.queiroz@xxxxx,comercial@xxxxx,khadidja@xxxxx,jcfabbio@xxxxx,adm.cob@xxxxx,brena.alves@xxxxx” …
    Loaded 17 email address(es).
    Loading email address(es) “joab@xxxxx,flavio@xxxxx,stephan.strauss@xxxxx,lavinia.costa@xxxxx,tiago.melo@xxxxx,mailer-daemon@xxxxx,rafael.carreira@xxxx,diego.nista@xxxxx,david.macedo@xxxxx,raissa.miriani@xxxxx,amsbebe@xxxxx,severino.contabil@xxxxx,news@xxxxx,<undisclosed-recipients:;>,cotacoes@xxx,gabriela.morita@xxxx,bruno.souza@xxxxx,vendas3@xxxxx,buregiovasconcelos@xxxxx” …
    Loaded 9 email address(es).
    Loading email address(es) “fernando.artec@xxxxx,glenda_vidalgrv@xxxxx,financeiro@xxxx,marketing@xxxxx,nao-responder@xxxxx,vaniarandrade@xxxxx,goretti@xxxxx,financeiro@xxxxx,projetos1@xxx,comercial.nat@xxx” …
    Loaded 7 email address(es).
    Loading email address(es) “vendas1@xxxxx,vendasinterna.nat@xxxxx,vulkan.acessoriosmk@xxxx,vendas@xxx,vendas@xxxxx,davferrervalles@yahoo.es,nfe@xxxxx,notas@xxxxx,comercial@xxx,luciana.melo@xxxxxx” …
    Loaded 8 email address(es).
    Loading email address(es) “com.orc2@xxxxxx,compras@xxxxx,cristalengenharia@xxxxx,prontaentrega@xxxxx,cotacao.sp@xxxxx,postmaster@xxxxx,fillipe.adn@xxxxx” …
    Loaded 6 email address(es).
    Loading emails from “Lixo Eletrônico” folder …
    Query: “”””.
    Found 3 email(s).
    Loading email address(es) “news-googleplay@xxxxx,mailer-daemon@xxxx” …
    Loaded 0 email address(es).
    Loading emails from “[Gmail]/Com estrela” folder …
    Query: “”””.
    Found 115 email(s).
    Loading emails from “[Gmail]/E-mails enviados” folder …
    Query: “”””.
    Found 1733 email(s).
    Loading email address(es) “renato.benedik@xxxxx,empresamegad@xxxxx,anapcardoso27@xxxxx,beatriz.barbosa@xxxxx,maisfrioarcondicionado@xxxxx,macsouto@xxxxx,comercial@xxxxx,mkt.rec@xxxxx,comercial.rec@xxxxx,comercial.rec@xxxxxx,falcao@xxxxx,hdocfreitas@xxxxx,compras2@xxx,operacoes@xxxxxxx,eurico@xxxxxxx,rodrigo.mendonca@xxxx,auxiliadora.celeng@xxxxx,roberio.silva@xxxx,orcamento.projefrio@xxxxx,telioo@xxxxx,hamada@xxxx,regina.silva09@xxxxx,diego22_ang@xxxxx,daniel.wursch@xxxxx,raffael.wursch@xxxx,assisdsantos@xxxxx” …
    Loaded 26 email address(es).
    Loading email address(es) “iziane@xxxx,sac.salvador@xxxxx,cotacao@xxxxx,suprimentos@xxxxx,delane.prates@xxxxx,climatempoar@xxxxx,flavio@xxxxx,danilo.santoscosta@xxxxx,higorc.frioar@xxxxx,copfrio@xxxxxx,alberico@xxxxx,adriano@xxxxx,tais@xxxxx,contato@xxxxx,ademir_lobo@xxxxx,compras@xxxxx,nivaldo@xxxxxxx,financeiro@xxxx,projeclima@xxxxx,diogo@xxxxxx,diogo@xxxxxx,fabiana@xxxxx,prummus@xxxxx,ivana@xxxxx,vita@xxxxxx,pguimaraes@xxxxxxx,salvadortinoco@xxxxx,ricardo@xxxx,alexsandro.teixeira@xxxxx,ebp108@xxxxx,contato@xxxx,obras@xxxxx,coleta.rec@xxxx,engenharia@xxxx,rone-23@xxxxx,compras@xxxx,schalkspp@xxxxx,lucianobonato@xxx,adilson@xxxxxx,guilherme.service@xxxxx,glenoabreu@xxxxx,comercial@xxxx,compras@xxxx,ronaldo.climatize@xxxxx,afalcao@xxxxx,compras@xxxxx,diretoriatecnica@….” …
    Loaded 59 email address(es).
    Loading email address(es) “igor.rafael@xxxxx,svarcondicionado@xxxxx,manuela@xxxxx,confort.ar00@xxxxx,marciarodrigues@xxxxx,arthur.neves@xxxxxx,gerenciaoperacional.f@xxxxx,rodolfo__araujo@xxxxx,beloluciano@xxxxx,flavio@xxxxx,oliveira.refri@xxxxx,adriano.brito@xxxxx,gerencia.comercial@xx,daniel.taumaturgo@xxxx,andre_seic@xxxxx,termointer@xxxxx,alexandre@xxxx,refritec.escritorio@xxxxx,eletrotermica@xxxxx,eletrotermica.caruaru@xxxxx,jasufredini@xxxxx,andremota@xxxxxx,roberto@xxxxxx,jb_joaobatista@xxxxx,reclimatec.ltda@xxxxx,marcos@xxxxxx,lenilsongsilva@xxxxx,bruno@xxxxx” …
    Loaded 28 email address(es).
    Loading email address(es) “vanessa.engenharia@xxxxx,celengengenharia@xxxxx,vendas1.for@xxxxxx,sirefrigeracoes@xxxxx,luiscamaracf@xxxxx” …
    Loaded 5 email address(es).
    Loading email address(es) “vmprojeto@xxxxx,pcomaru@xxxxx,germanopordeus@xxxxx,radnai@xxxxx,pjcorker@xxxxx,comprasmnt@xxxxx,compras@xxxxxx,fabiano@xxxxx,roberio@xxxxx,heringboulevard@xxxxx,lidiocorretor@xxxxx,marcedutos2@xxxxx,ivan@xxxx,…” …
    Loaded 19 email address(es).
    Processed 500 of 1733 emails.
    Loading email address(es) “marcelo@xxxxxxxx,compras@xxxxxx,diego@xxxxxx,compras@xxxxxx,adriano.dantas@xxxxx,dpi@xxxxx,newton@xxxxx,dpi.fabio@xxxxx,josue@xxxxx,financeiro@xxxxxx,macio@xxxxx,cidamazzaron@xxxxx,betania.santos0@xxxxxx,gasparjunior@xxxxx,flavifilf@txxxx,rafael@xxxx,gestao.negocios@xxxxx” …
    Loaded 18 email address(es).
    Loading email address(es) “anderson.moraes@xxxxxx,sandra@xxxxx,daniel@xxxx” …
    Loaded 3 email address(es).
    Loading email address(es) “baio.hvac@xxxxx,luis.assis@xxxxxx,diretoria@xxxxx,hugo@xxxxxxx” …
    Loaded 4 email address(es).
    Loading email address(es) “gplotagem@xxxxx” …
    Loaded 1 email address(es).
    Loading email address(es) “iana@xxxx,danila@xxxxxx” …
    Loaded 2 email address(es).
    Processed 1000 of 1733 emails.
    Loading email address(es) “contato@xxxxxx,severinodosramosfreire@xxxxxxx” …
    Loaded 2 email address(es).
    Loading email address(es) “joaodelima@xxxxxx,livia@xxxxxx” …
    Loaded 2 email address(es).
    Loading email address(es) “vendas.nat@xxxxx” …
    Loaded 1 email address(es).
    Loading email address(es) “patricia@xxxxx” …
    Loaded 1 email address(es).
    Processed 1500 of 1733 emails.
    Loading email address(es) “juliana.sampaio@xxx,erico.cristal@xxxx,mauro.henrique@xxxxxx,cfcolchoes@xxxxx,iconeconstrucoes.compras@xxxxx, ….” …
    Loaded 12 email address(es).
    Loading email address(es) “myprojetos@xxx,nilsonlondres@xxxx,confortline.c1@xxxx,suprimento@xxx,eletrotermica@xxxxx,climoarrecife@xxxx,climatel@xxx,…” …
    Loaded 44 email address(es).
    Loading email address(es) “renata.lima@xxxx,renata@xxxx,compra.climoarrecife@xxx,danielle.marinho@xxx,homero.alves@xxxx,leonardo.costa@xx ….” …
    Loaded 13 email address(es).
    Loading emails from “[Gmail]/Importante” folder …
    Query: “”””.
    Found 1568 email(s).
    Processed 500 of 1568 emails.
    Loading email address(es) “postmaster@xxxxx” …
    Loaded 0 email address(es).
    Processed 1000 of 1568 emails.
    Loading email address(es) “mailer-daemon@xxxxxxx” …
    Loaded 0 email address(es).
    Processed 1500 of 1568 emails.
    Loading email address(es) “postmaster@xxxxxx” …
    Loaded 0 email address(es).
    Loading emails from “[Gmail]/Sent Mail” folder …
    Query: “”””.
    Found 0 email(s).
    Finding an email origin …
    Found “propostas (imap.xxxxx)” email origin. Id: 2.
    Exit because all origins have been synchronised.

    #12464

    brunpatoch
    Participant

    Hello,
    I have the same problem with the same logs , but only for the sent email . Synchronization is ok for incoming mail .
    An idea ?

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