Forums

Covering OroCRM topics, including community updates and company announcements.  Subscribe

This topic contains 5 replies, has 2 voices, and was last updated by Artem Liubeznyi Artem Liubeznyi 1 year, 11 months ago.

  • Creator
    Topic
  • #15295

    Razva
    Participant

    Hey,
    Supposing that I create a task for somebody, and that person leaves a comment, is there any way for me to get notified about that comment?
    Thanks,
    Razvan

Viewing 5 replies - 1 through 5 (of 5 total)
  • Author
    Replies
  • #15296
    Artem Liubeznyi
    Artem Liubeznyi
    Oro Core

    Hi Razvan,

    You can create a notification rule based on the comment entity. Some coding will be required to add filters to notification process though, so you don’t get notified on all the comments in the application.

    We have a couple of stories about our notification system in the backlog, and will definitely address this topic in the future. And, as always, thanks for your input—it helps us to adjust our priorities.

    #15299

    Razva
    Participant

    I can live with being notified about ALL the comments. Better then none. :)

    Can you please point me into the right direction on how to achieve this?

    #15313
    Artem Liubeznyi
    Artem Liubeznyi
    Oro Core

    Sure. First you need to create the notification template based on Comment entity under System > Emails > Templates, like this:
    email template

    Next, create a notification rule based on this template under System > Emails > Notification rules:
    notification

    (Please make sure that clank server is up and running so notifications are sent.)

    With this setup, you will receive notifications on every added comment and its text will be included into the message.

    #15314

    Razva
    Participant

    Great! Will this generate a CRM notification, or just an email?

    #15316
    Artem Liubeznyi
    Artem Liubeznyi
    Oro Core

    Just an email.

Viewing 5 replies - 1 through 5 (of 5 total)

You must be logged in to reply to this topic.

ssossossosso