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Forums Forums OroCRM OroCRM – How do I? Questions How do I get notified when somebody leaves a comment?

This topic contains 5 replies, has 2 voices, and was last updated by  Artem Liubeznyi 8 years, 3 months ago.

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  • Creator
    Topic
  • #28679

    Razva
    Participant

    Hey,
    Supposing that I create a task for somebody, and that person leaves a comment, is there any way for me to get notified about that comment?
    Thanks,
    Razvan

Viewing 5 replies - 1 through 5 (of 5 total)
  • Author
    Replies
  • #28680

    Artem Liubeznyi
    Spectator

    Hi Razvan,

    You can create a notification rule based on the comment entity. Some coding will be required to add filters to notification process though, so you don’t get notified on all the comments in the application.

    We have a couple of stories about our notification system in the backlog, and will definitely address this topic in the future. And, as always, thanks for your input—it helps us to adjust our priorities.

    #28681

    Razva
    Participant

    I can live with being notified about ALL the comments. Better then none. :)

    Can you please point me into the right direction on how to achieve this?

    #28682

    Artem Liubeznyi
    Spectator

    Sure. First you need to create the notification template based on Comment entity under System > Emails > Templates, like this:
    email template

    Next, create a notification rule based on this template under System > Emails > Notification rules:
    notification

    (Please make sure that clank server is up and running so notifications are sent.)

    With this setup, you will receive notifications on every added comment and its text will be included into the message.

    #28683

    Razva
    Participant

    Great! Will this generate a CRM notification, or just an email?

    #28684

    Artem Liubeznyi
    Spectator

    Just an email.

Viewing 5 replies - 1 through 5 (of 5 total)

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