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This topic contains 1 reply, has 2 voices, and was last updated by Artem Liubeznyi Artem Liubeznyi 2 years, 8 months ago.

  • Creator
  • #9023


    Hi again

    Is it correct that ANY Email Template has to be created with relation to an entity in order to be used? E.G I want to send a email to a customer out of an opportunity and I want to choose a “generic” E-Mail Template (with Logo and Adress…). But it seems as if I have to create such a template for the entity “opportunity” first and ANY entity that I might send a “generic” email from someday. This seems odd…

    Can anyone give me a clue on how this meant to be used?


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  • Author
  • #9034
    Artem Liubeznyi
    Artem Liubeznyi
    Oro Core

    Hi Rembert,

    You are absolutely right: If you have created an email template that is not related to any particular entity, you must be able to use it for email creation anywhere. This is a bug and we will try to fix it ASAP.

    Thanks for the heads up!

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