I’m trying to create a small channel for customer-operator email-based conversations. I have an entity that i just created using your cookbook, called Ticket, and i’m trying to attach the ActivityContactBundle to it. However, i can’t seem to start a conversation thread on top of that. The only thing the operator is able to do is to send emails, and whenever the customer replies, the entity is not updated.
Does anyone have any idea of what might be going on here?
You must be logged in to reply to this topic.