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This topic contains 1 reply, has 2 voices, and was last updated by Mike Kudelya Mike Kudelya 6 months, 3 weeks ago.

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    Topic
  • #31589

    hodesk
    Participant

    I’m trying to create a small channel for customer-operator email-based conversations. I have an entity that i just created using your cookbook, called Ticket, and i’m trying to attach the ActivityContactBundle to it. However, i can’t seem to start a conversation thread on top of that. The only thing the operator is able to do is to send emails, and whenever the customer replies, the entity is not updated.

    Does anyone have any idea of what might be going on here?

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  • #32815
    Mike Kudelya
    Mike Kudelya
    Oro Core

    Hi @hodesk!

    I believe that the issue is already covered here. Would you please let me know if you were able to resolve it? Thanks!

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