Continued Email Sync Issues

I’m trying to get email sync working but the job fails on every run with no great error log :

[Exception]
The email synchronization failed for the following origins: 2.

Query: “”””.
Found 13444 email(s).
Processed 500 of 13444 emails.
Processed 1000 of 13444 emails.
Processed 1500 of 13444 emails.
Processed 2000 of 13444 emails.
Processed 2500 of 13444 emails.
The synchronization failed. Error: Line “:
“does not match header format!.
The synchronization failed. Error: Line “:
“does not match header format!.
Finding an email origin …
Found “j@domainname.co.uk (imap.gmail.com)” email origin. Id: 2.
Exit because all origins have been synchronised.

From what I understand the scripting is saying everything has been sync’d however no emails are appearing in the email chain on Oro? The overall status of the task is also “failed”

Can anyone help?

Topic

[Andrey MishchenkoParticipant]

Hello, @jonbill

Seems like this issue is connected with bug at Zend library http://framework.zend.com/issues/browse/ZF2-581.
It will definitely be investigated by us in the nearest future.

If you need a quick fix to make it work you may go to Oro\Bundle\ImapBundle\Mail\Storage and wrap the next line in ‘getMessages’ method into try..catch block:

try { $messages[$id] = $this->createMessageObject($id, $data); } catch (\Exception $e) { // ... }

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try {     $messages[$id] = $this->createMessageObject($id, $data);   } catch (\Exception $e) {     // ...   }

Then go to Oro\Bundle\ImapBundle\Sync\ImapEmailSynchronizationProcessor::syncEmails method and put the next code in the beginning of ‘foreach’ cycle:

foreach ($emails as $email) { if (!$email) { continue; } // ... }

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foreach ($emails as $email) {   if (!$email) {     continue;   }   // ... }

Best regards,
Andrey

P.S. What version of Oro do you use? This may help us to solve the problem more quickly.

[jonbillParticipant]

thanks for the input. i’m running 1.7.1

however, the paths you’ve explained above don’t seem to exsist?

[brunpatochParticipant]

Hello,
did you find a solution?

[vodvudParticipant]

Hi all!
I had same problem and I applied solution from this topic.

After that was a problem with disable folders.

The folder "INBOX" has unsupported email format and was skipped and disabled.

1	The folder "INBOX" has unsupported email format and was skipped and disabled.

The folder "[Gmail]/All Mail" has unsupported email format and was skipped and disabled.

1	The folder "[Gmail]/All Mail" has unsupported email format and was skipped and disabled.

See: https://github.com/orocrm/platform/blob/24234ab559c3bd820d4f8a3d13f92534d6fdfc33/src/Oro/Bundle/ImapBundle/Sync/ImapEmailSynchronizationProcessor.php#L113-L116

For myself I changed it like:

PHP

} catch (InvalidEmailFormatException $e) { /** TODO: Don't disable folders $folder->setSyncEnabled(false); $this->logger->info( sprintf('The folder "%s" has unsupported email format and was skipped and disabled.', $folderName) ); */ $this->logger->info( sprintf('The folder "%s" has unsupported email format and was skipped.', $folderName) ); }

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} catch (InvalidEmailFormatException $e) {     /** TODO: Don't disable folders     $folder->setSyncEnabled(false);     $this->logger->info(         sprintf('The folder "%s" has unsupported email format and was skipped and disabled.', $folderName)     );     */       $this->logger->info(         sprintf('The folder "%s" has unsupported email format and was skipped.', $folderName)     ); }

Now is not disable, it is good.
But still skipping if folder has unsupported email format.

The folder "INBOX" is selected. Previous max email UID "1810" Found 100 email(s). The folder "INBOX" has unsupported email format and was skipped.

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The folder "INBOX" is selected. Previous max email UID "1810" Found 100 email(s). The folder "INBOX" has unsupported email format and was skipped.

I need solution for a quick fix, how skip only one email but don’t skip all folder?
It will be enough for this stage.

Thank you!

[vodvudParticipant]

Hi!
Can anyone help?

[Author]

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