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Open-Source CRM software Forums OroCRM OroCRM – Installation/Technical Issues or Problems 'Cannot find a body for "%s" email' all the Time

This topic contains 1 reply, has 2 voices, and was last updated by  Alexandr Smaga 2 years, 6 months ago.

  • Creator
    Topic
  • #5061

    Aaron
    Participant

    It seems like line 80 of ImapEmailBodyLoader.php Is virtually guaranteed to fail when synchronized with a normal IMAP account. Although the messages will be shown in the communications history of ORO, clicking the subject to load the message will just yield a “Widget content loading failed” if the message was previously moved, archived or deleted. This means in my environment, it is nearly a 100% failure rate.

    What is the intended use case for this?

    Synchronized with e-mail boxes that the user doesn’t clean out or organize? Planned to have ORO cache message bodies at some point?

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    Replies
  • #6273

    Alexandr Smaga
    Participant

    Hello @aaron_1!

    When you open email first time it loads body from server and cache it in ORO. We aware of issue that happens when you move or remove message on server and will plan improvement for this. Thank you.

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