Cannot access "My Emails" (500 – Internal Server Error)

Hey,

When trying to access the “My Emails” button I get…nothing, and the header menu disappears:

If I try to open a specific message it works, but then when trying to open the “Inbox” I get the same error:

Please advise.

Thanks,
Razva

Topic

[Dima SorokaKeymaster]

Which version you are on?

[RazvaParticipant]

Sorry for the late reply! I’ve used this for installation.

Using default CentOS 7 stable dependencies:
– PHP 5.4.16 (cli) (built: Jun 23 2015 21:17:27)
– Server version: Apache/2.4.6 (CentOS)
– mysql Ver 15.1 Distrib 5.5.44-MariaDB

If required I can upgrade PHP to 5.5 or 5.6.

All installation requirements/dependencies were met when installing.

Install directory is /var/www/html/orocrm. Apache is running as apache:apache, with default permissions. I didn’t modified any chmod or chown flag. The vhost is setup as follows:

Apache

<VirtualHost *:80> ServerAdmin hostmaster@webhipo.com DocumentRoot "/var/www/html/orocrm/web" ServerName crm.cncted.com ServerAlias www.crm.cncted.com ErrorLog "/var/www/html/logs/crm-error_log" CustomLog "/var/www/html/logs/crm-access_log" combined <Directory "/var/www/html/orocrm/web"> Order allow,deny Allow from all AllowOverride All Options All </Directory> </VirtualHost>

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

<VirtualHost *:80>     ServerAdmin hostmaster@webhipo.com     DocumentRoot "/var/www/html/orocrm/web"     ServerName crm.cncted.com     ServerAlias www.crm.cncted.com     ErrorLog "/var/www/html/logs/crm-error_log"     CustomLog "/var/www/html/logs/crm-access_log" combined       <Directory "/var/www/html/orocrm/web">       Order allow,deny       Allow from all       AllowOverride All       Options All     </Directory>   </VirtualHost>

Any hints?

Thank you very much!

[Roman GrebenchukMember]

Hi,
Could you provide php and application error logs? It will help to determinate issue

[RazvaParticipant]

Hey,

Nothing in:
– /var/log/httpd/error_log
– /var/www/html/logs/crm-error_log

As you can see I’ve setup error_log but…nothing gets logged regarding this error.

I’ve tailed access_log and the logging system works (I can see traffic).

Any hints?

[RazvaParticipant]

Hah, here’s the issue/bug.

If you set the Mailbox Label exactly like the Email Address it will fail. Or if the Mailbox Label contains any special characters (like @) it will fail. After renaming the Mailbox Label into a single word everything started to behave correctly. So there you have it. :)

Is there any way to fix this issue?

[Ivan KlymenkoSpectator]

Hi,
we have these issue in backlog. Thanks for the heads up!

[Author]

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