I am having a hard time understanding how to automate workflow to send email notifications. As of now everything in workflow is manual where the user has to click on the action buttons created in the workflow.
How can I create Case Escalation rules?
How can I send email notification to a group of users when the status of the record changes from “In-Progress” to “Resolved”?
Can this be done in the UI? Or do I have to write custom code? If I have to write custom code please point me in the right direction. If there are any examples then it will be really helpful. Coming from a microsoft background I having little difficulty in understanding the code on where to write and how to write.
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