ssossossosso

Forums

Covering OroCRM topics, including community updates and company announcements.  Subscribe

This topic contains 3 replies, has 3 voices, and was last updated by Artem Liubeznyi Artem Liubeznyi 1 year, 9 months ago.

  • Creator
    Topic
  • #15039
    Ahmad Golzar
    Ahmad Golzar
    Participant

    Hi,

    Why it is not possible to select activities for some entities? When I edit some entities from “Entity Manager” and I try to select an activity like Task, the cursor changes and I cannot select any of the activities. Why is that? Is there a way to change this?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Author
    Replies
  • #15054
    Dima Soroka
    Dima Soroka
    Oro Core

    We are planing to fix this, right now activities are not available for activities so you can’t enable email for tasks because both of them are classified as activities. This issue will be addressed soon.

    #15161
    Ahmad Golzar
    Ahmad Golzar
    Participant

    Thanks Dima. This will be great.

    I know this might seem unusual, but how about relating activities to an entity like “Contact Phone”? Is there a way to do that?

    #15162
    Artem Liubeznyi
    Artem Liubeznyi
    Oro Core

    Ahmad,

    Calls are already related to phone numbers and emails are already related to email addresses. I don’t think that relating them to very specific entities like “contact phone” is a good idea because the very existence of this entity is only an implementation detail. One day we will get rid of this entity in favor of a specific phone field type that will provide the same functionality—but the logic of working with activities must remain the same.

    In a broad sense, activities in the CRM represent actual real-world activities: calling your customer or meeting with them, or exchanging emails with them. And when you make a call you don’t call the number, right? You call the customer, and then add said customer as a context of your call in the CRM.

    A number called is just the technical detail; what really matters is the fact that you have called the customer and talked to them about some important business. (And if that business is an opportunity in your CRM, you might want to add it as a context, too)

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.